Announcing our new article, Information Architecture and CCM. This article is now available on this website. Click the link under the Learn More… menu option.
An information architecture is a vital prerequisite to any single source/CCM strategy. It allows you to create the information model that organises and categorises your content into the modular, single source, reusable information your customers need.
This article takes a top down view of a typical organisation, from the enterprise architecture to the information architecture, to the product information model, and much more.